Privacy & Cookies Policy
Last updated: 6 June 2026
This Privacy & Cookies Policy explains how EMRAMONT LTD collects, uses, stores, and protects personal information when you use our website, contact us, request a quote, send job details, apply to work with us, or use our services.
EMRAMONT LTD is a local property, handyman, IT support, and refurbishment support business based in Edinburgh.
For the purposes of UK data protection law, EMRAMONT LTD is the data controller for the personal information we collect and use.
If you have any questions about this policy or how we handle your information, you can contact us at:
Email: general@emramont.com
Website: emramont.com
Company: EMRAMONT LTD
Company number: [insert company number if you want it shown]
1. Information We Collect
We may collect personal information from you when you use our website, submit a form, request a quote, contact us directly, send photos, book work, or apply to work with or introduce leads to EMRAMONT.
This may include:
- your name;
- email address;
- phone number;
- property address or general job location;
- details about the work you need help with;
- photos, videos, or files you choose to send us;
- messages, emails, form submissions, and other communications;
- quote, invoice, payment, and job records;
- information provided through scout, introducer, or job-related forms;
- website usage data, such as pages visited, browser type, device type, IP address, and analytics information.
We only collect information that is relevant to responding to enquiries, arranging work, providing services, managing our business, improving our website, or meeting our legal obligations.
2. How We Use Your Information
We may use your personal information to:
- respond to enquiries and quote requests;
- assess the work required;
- arrange appointments, visits, or calls;
- provide handyman, IT support, refurbishment support, or related services;
- prepare quotes, invoices, and job records;
- communicate with you before, during, and after a job;
- manage customer relationships and follow-up enquiries;
- process scout, introducer, supplier, contractor, or collaboration enquiries;
- keep records for accounting, tax, insurance, and legal purposes;
- improve our website, services, and customer experience;
- protect our business from fraud, misuse, disputes, or legal claims.
We do not sell your personal information.
3. Our Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful reason for using your personal information.
Depending on the situation, we may rely on the following lawful bases:
Contract
When we need your information to provide a quote, arrange work, complete a job, issue invoices, or communicate about services you have requested.
Legitimate interests
When we use your information to run and improve our business, respond to enquiries, manage records, follow up on jobs, protect our business, or improve our website and services, provided this does not override your rights.
Legal obligation
When we need to keep information for accounting, tax, company record-keeping, insurance, or legal compliance.
Consent
When you give clear permission, for example for certain non-essential cookies, optional marketing, or where we ask to use photos of completed work for portfolio or promotional purposes.
You can withdraw consent where we rely on consent, but this will not affect any lawful use of your information before consent was withdrawn.
4. Photos, Videos, and Job Images
You may choose to send us photos or videos of the work area so that we can understand the job, provide a rough quote, prepare for the work, or decide whether a visit is needed.
These images may show parts of your property, belongings, fixtures, fittings, or other details. Please avoid sending sensitive personal information in photos unless it is necessary.
We may keep job photos for practical business reasons, such as quote records, before-and-after comparison, dispute protection, insurance evidence, or service improvement.
We will not publish photos of your home, property, or job as marketing material without appropriate permission, especially where the image could identify you, your property, or private details.
5. Sharing Your Information
We may share limited personal information where necessary with:
- EMRAMONT team members, directors, contractors, or approved workers involved in the job;
- service providers who help us run our website, email, forms, analytics, hosting, storage, or business systems;
- accountants, bookkeepers, insurers, banks, payment providers, or professional advisers;
- suppliers or subcontractors where needed to price, arrange, or complete work;
- legal, regulatory, tax, or government authorities where required by law;
- parties involved in a dispute, claim, debt recovery, or legal process, if necessary.
We only share information where it is necessary, reasonable, and connected to running the business, providing services, protecting EMRAMONT, or meeting legal obligations.
6. Website Forms and Third-Party Services
Our website may use WordPress, Jetpack, Google Analytics, plugins, hosting services, email systems, and other tools to operate the site and manage enquiries.
When you submit a form, upload a file, or interact with the website, some information may be processed by these service providers so that your enquiry can reach us and the website can function properly.
These providers may process technical information such as your IP address, browser details, device information, form submission data, and website usage activity.
We aim to use reputable service providers and only use them for legitimate business purposes.
7. Cookies and Similar Technologies
Cookies are small files placed on your device when you visit a website. Similar technologies may also be used to remember settings, measure website performance, protect the website, or understand how visitors use the site.
Our website may use:
Strictly necessary cookies
These help the website work properly and may be needed for security, page loading, forms, or basic functionality.
Analytics cookies
These help us understand how visitors use the website, such as which pages are viewed, how people find the site, and whether the website is working properly. We may use tools such as Google Analytics or WordPress/Jetpack analytics.
Functionality cookies
These may remember preferences or improve how the website works.
Marketing cookies
We do not currently intend to use heavy advertising tracking, but if this changes, we will update this policy and use appropriate consent settings.
Where required, we will ask for your consent before setting non-essential cookies.
You can also control or delete cookies through your browser settings. Blocking some cookies may affect how the website works.
8. How Long We Keep Your Information
We only keep personal information for as long as necessary.
As a general guide:
- enquiry and quote records may be kept for up to 2 years;
- customer, job, invoice, and payment records may be kept for up to 6 years for tax, accounting, insurance, and legal reasons;
- job photos may be kept for as long as reasonably needed for job records, evidence, insurance, dispute protection, or portfolio use where permission has been given;
- unsuccessful scout, introducer, contractor, or collaboration enquiries may be kept for up to 12 months;
- analytics and website data may be kept according to the settings of the relevant analytics or website tools.
We may keep information for longer if required for legal, tax, insurance, accounting, fraud prevention, dispute, or regulatory reasons.
9. How We Protect Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.
This may include using password-protected systems, business email accounts, secure devices, limited access, reputable website providers, and careful handling of customer records.
No website, email system, or online service can be guaranteed to be completely secure, but we aim to handle your information responsibly and carefully.
10. Your Rights
Under UK data protection law, you may have rights over your personal information, including the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information in certain circumstances;
- ask us to restrict how we use your information;
- object to certain uses of your information;
- withdraw consent where we rely on consent;
- ask for your information to be transferred where applicable;
- complain to the Information Commissioner’s Office.
To make a request, contact us at:
We may need to confirm your identity before responding to certain requests.
11. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.
Website: ico.org.uk
12. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time as our website, services, systems, or legal obligations change.
The latest version will always be available on this page.